The Norman Service Desk is staffed by experienced IT analysts who can quickly resolve issues with a particular focus on customer care. All of our staff are recruited for both their technical ability and customer service skills - with regular internal upskilling and training to ensure our analysts remain agile in an ever changing digital landscape.
Depending on the level of access granted our staff can offer help in a wide range of areas including:
- Virtual Learning Environments
- Networking and Connectivity
- Password resets and account access issues
- Help with off-site resources including VPN/Citrix
- Cyber-security advice
- File recovery and formatting issues
- Help and support with productivity applications such as Microsoft Office (both desktop and Office 365) and G Suite from Google Cloud
- Mobile device support iOS and Android
- Audio Visual Support (including emergency escalation)
- Office based telephony
This is not an exhaustive list of supported areas - our staff will always attempt to fully resolve service user’s queries.