Our Real User Experience monitoring provides a way to automatically test functionality of your website mirroring a genuine user interacting with the service. For example, we can simulate a student logging into your VLE and interacting with modules within or simulate a staff member accessing an important web based system. We build multiple validation steps into our scripting to make sure any failures at any stage during the test are reported back to our 24/7 Service Desk Staff.
Our checks can be as detailed as required, login screens are not a problem so long as you can provide us an account to use and we can interact with text boxes, drop down menus and search fields as required. We do this by building scripted checks and running them at regular intervals - if something fails in the transaction, our 24/7 Service Desk Staff are immediately alerted.
Real User Experience monitoring goes way beyond traditional "is it up or down" checks which might not always detect problems (for example the web service might be "up" but showing an error page when performing a certain task), by simulating actual interaction with your service in a real web browser at regular intervals we can detect problems before your users do.