Norman Managed Services

Global customer focused expert support available 24/7 with Norman Managed Services. UK Higher Education provider of choice with over 11 years of experience.

Norman supports more than 1 million end users globally, for over 45 higher education and commercial partners. Based at Northumbria University, Norman's highly personalised and business aligned first and second level support has a particular focus on customer excellence, utilising a large team of dedicated analysts.

 

Providing global 24/7/365 availability, with an always-on service model and a strong focus on customer experience, Norman can quickly become a natural extension of your organisation.



Daily Monitoring Checks Performed

Average Tickets Logged per Week

Average Support Emails Actioned per Month

Support calls served last year



I spoke with out of hours support and cannot thank them enough for sorting my password problem which prevented me from accessing my dissertation project. I can now submit my work with everything attached. Thank you for having out of hours support.


Find out how Norman can transform your support model by contacting us for a no obligation chat with our management team...