The pressure is on to move away from "9-5 support" with staff, students and customers expecting support whenever and wherever they are, in an always connected, always available world where everything is 24 x 7 x 365.
Dedicated chat service available as a bolt-on service to your Norman subscription or an independent chat only support service. Norman Chat can help diversify your support channels - request a demo today!
What happens when circumstances prevent you from delivering support? These scenarios may be rare but backup is imperative. We are able to re-route telephony, answer your service desk calls and support your end users within 5 minutes.
We offer a knowledge management service provided by an experienced knowledge team on a trusted platform, delivering a shared fully managed singular knowledge repository for both in house teams and the Norman helpdesk.
Norman are available to provide a back-up for your Service Desk. We understand that infrastructure, staffing costs and floorspace can all restrict your ability to have the right amount of analysts to answer your customer's calls.
Using a monitoring platform and advanced real-world simulated user experience checks from multiple geographic locations we can proactively monitor your critical services and respond to alerts minimising disruption to your end users.
At it's heart Norman provides a professional IT Service Desk. Our expert analysts will log, troubleshoot and resolve your end users issues in an omnichannel environment backed by a best in breed knowledgebase.