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The adviser was excellent. He stayed on the phone until the problem was solved. He gave exemplary customer service and did all he could to help


The adviser was extremely helpful and answered every question that I had. He was talkative and displayed an outstanding level of professionalism. Thank You.


Wonderful service with a patient person willing to go that step further to help. Couldn't be any better and hugely appreciated.


Absolutely fantastic service - my problem was solved very quickly and the gentleman who helped me talked me through everything so I knew what the process was, which was reassuring.


The adviser was both helpful and professional. Very pleased with the service received. Thank you.


The adviser was excellent. He was extremely helpful, he was supportive and relaxed about my mistakes and slowness. He guided me through everything he did and whilst the academic article was unable to be accessed he found out why and when this would be fixed and available. I cannot praise him or the support me experience enough. 5 stars.


This is a totally incredible service - thank you so much. I was so stressed with term starting on Monday and not being able to send any emails having tried everything my end. Thank you.


Difficult call for anyone to deal with, owing to my having recently developed usability issues related to a deterioration in my vision but the adviser remained calm and respectful throughout, never becoming agitated at any point, but sensitively trying different ways to direct me to where I needed to be and what I needed to do in order for him to take over my computer and solve my problem. Great service from a member of the team that obviously cares about those he is called upon to help, going the extra mile of his own volition. Thank you so much. If Brownie points are available, he deserves them!


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