We hope that these situations don’t occur frequently, but in the case that they do, the Norman Contingency Service is in place to ensure that your service runs as normal in the event of a disaster. At very short notice Norman are able take over your service desk calls and emails, allowing Norman's 24/7 x 365 expert analysts to immediately provide support to your customer’s during unforeseen circumstances.
Last year a Norman customer suffered major disaster causing their campus to be immediately evacuated and the buildings to be closed. In normal circumstances this would have left a major university without any IT or Library support for their large student base as well as their staff during a busy period. Norman invoked a contingency plan and within 5 minutes we seamlessly took over telephone lines and the Norman team were supporting customers directly, ensuring that support continued to be available seamlessly.
Using the Norman Contingency Service is a simple procedure: