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It's Friday! As always Norman will be here delivering expert #support to keep your staff, students and customers happy while you relax knowing your service is in safe hands.
Norman takes a proactive approach to #KnowledgeManagement, gathering #knowledge from publicly available resources, our analyst's experience supporting your end users/systems and your internal contacts to create a “home from home” #support experience.
We always appreciate receiving such positive feedback from our customers: "My problem was solved efficiently in a timely manner. I was assisted by a very polite IT expert."
Are you aware of Norman’s #MonitoringService? We can simulate users interacting with #services and alert you as soon as we detect a problem. Find out more about Norman #monitoring today!
Last year a Norman customer suffered a major disaster causing their campus to be immediately evacuated. Norman invoked a #contingency plan and within 5 minutes we seamlessly took over telephone lines and our team were supporting their end users directly.
We're starting the week off with some feedback from a customer regarding our omnichannel support model! "Excellent support through the 'Chat' facility and remote access".
As always Norman have enjoyed supporting your customers providing your #outofhours #service this weekend, hope everyone has had a good one!
Norman are hard at work this weekend providing expert #support! "Extremely helpful and polite - especially for a Saturday night!"
It's Friday and as always Norman will be here delivering expert #support to keep your staff, students and customers happy while you relax knowing your #service is in safe hands.
We hope everyone has a lovely weekend!
Providing #global 24/7/365 availability, with an always-on #service model and a strong focus on customer experience, Norman can quickly become a natural extension of your organisation. Find out more about the #support #services we offer today!
Some great feedback we received from a customer! "Talked me through everything, explained everything perfectly and the issue was resolved. Very happy with the service I received!"
Are you aware that Norman provides a real-time instant #live #ChatService? If you would like to see a demo of Norman's #ChatSupport please contact us today and we can put together a branded #chat demo for you free of charge!
What happens when circumstances prevent you from delivering #support? These scenarios may be rare but backup is imperative. Norman provide an instant #contingency #solution to ensure your support continues during unforeseen scenarios and circumstances.
It's the first day of the second term today for most of our partners! Here's some great feedback from a Norman customer to kick the term off "Very knowledgeable technician, fixed the problem straight away and saved the day! Thank you!"
It's coming to the end of the winter break and we hope everyone has enjoyed their time off and had a happy Christmas and New Year! Our dedicated analysts have been extremely hard at work ensuring all our partner's services kept running and that all customers were supported!
We always enjoy providing #support to our customers! "Sincere thanks! Saved me a days work to recover from my own silly error. Very much appreciated."
The Norman Contingency Service is in place to ensure that your service runs as normal in the event of unforeseen circumstances. Have any questions about our #contingency process? Check out our Contingency FAQs!
It’s Friday at last and as always the #Norman team are here and ready to provide your #outofhours #service and to keep things running over the busy weekend.
Have a good one everyone!
So very greatful for the amazing job that @Norman_MSP have done in looking after our @EdinburghUni users and services over the Christmas Break. Thank you Matt, Hannah and the team!