Chat

Available as a bolt-on service to your Norman subscription or an independent chat only support service, Norman Chat can help diversify your support channels

Norman's Chat service has been designed as a seamless service - capable of being added to any website or even embedded into an app, utilising your own corporate brand and colour scheme to deliver the very best experience for your staff and students.

Our dedicated chat specialists pickup chats on average in under 20 seconds and consistently receive glowing feedback:

"Brilliant service, problem quickly rectified."

"Absolutely excellent help provided in a really prompt timescale - thank you!"

"Extremely helpful and detailed and patient, really appreciate the service."

"Lightning response. Good answers to questions. Clear and professional. Great service. Well done!"


  • Norman chat
  • Norman chat
  • Norman chat
  • Norman chat
  • Norman chat
  • Norman chat

Features



Request a Chat Demo


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Our Chat service is fully managed and backed by a dedicated team of specialists, so you don’t need to worry about staffing or resource costs.

If you already have a chat service you need not worry, we have a tried and tested method of seamless time based switching between your own tool and ours.

Never miss a customer query again! Our dedicated team of specialists are available 24 hours a day, 365 days a year to help support your customers.

We can create a no-obligation demonstration so you can see exactly what Norman Chat looks like for your customers. Request a demo using the form above.



Frequently Asked Questions

Are you able to provide a demonstration of the service?

Absolutely! We are happy to create a branded channel for your organisation and demonstrate this to you. Please get in touch to let us know.

What is involved in the chat service setup?

We will do the majority of the setup for your chat service such as branding the channel and customising the interface to your organisation guidelines.

Local setup will require the addition of some HTML/JavaScript code on your website, which we can work with your web/developer teams to implement.

The Norman Chat service is provided as a managed service to minimise the amount of work required from your side.

How quickly can this service be setup?

Chat setup is generally very quick - in most cases the setup can be completed within around 2 weeks, this is however dependant on the availability of local resource such as your web/development team who will need to implement some code.

Can chat only be used on my website?

Norman's chat service is entirely web based - making for both simple and quick setup as well as making it accessible to nearly all locations and devices.

In some cases you may have an app or other locally developed service which you maybe looking to integrate chat into, we are more than happy to facilitate this and can assist with development work as required. Please contact us to discuss requirements.

How will I see what chats have been dealt with by Norman?

As standard all chat transcripts are logged as tickets, which are passed back over to you on our daily handover. If you have other requirements we may be able to arrange a bespoke handover with increased frequency or even instant transfer of chat transcripts.



Find out how Norman can transform your support model by contacting us for a no obligation chat with our management team...